The journey begins with a simple phone call to our team. Reach out to us, share your problems, and let us know how we can help you. We’re here to listen, understand your needs, and provide guidance.
We’ll conduct a phone consultation where you can share photos of the affected area. This allows us to get a preliminary understanding of your situation and helps us provide initial recommendations.
For a thorough evaluation, we’ll schedule an on-site assessment. This includes a detailed inspection of your basement or affected area. This step is essential to identify the root causes of the problem.
Once the assessment is complete, we’ll provide you with a detailed contract outlining the proposed solutions and associated costs. Upon your approval, a down payment is required to initiate the project.
Before we start the work, we’ll conduct a pre-job walk-through with you to ensure we’re aligned on the project scope and any specific concerns you may have. We take precautions to protect your home and belongings during the work process.
Our team swings into action, implementing the agreed-upon solutions to address your basement or water-related issues. Throughout this phase, we maintain open communication to keep you informed of progress.
Once the construction is complete, we’ll conduct a post-job walk-through with you to showcase the results and ensure your satisfaction. We want you to see the positive transformation of your space.
Rest assured, our work is backed by a warranty. We provide you with the necessary warranty documentation and ensure you have all the information you need. Only when you’re satisfied with the results will the final payment be due.
To ensure your continued satisfaction, we schedule follow-up appointments as needed. Our team is committed to maintaining the effectiveness of our solutions and addressing any concerns that may arise in the future.