We collect and use personal information to schedule inspections, provide waterproofing and foundation services, improve your experience on our site, and communicate with you about our work. We respect your privacy and follow applicable state privacy laws, including the New Jersey Consumer Privacy protections.
Information We Collect
Identifiers. Your name, email, phone number, home address, billing address, and IP address.
Service information. Details about your basement waterproofing requests, inspection notes, service history, estimates, invoices, photos provided by you, and job-site information.
Commercial information. Records of services purchased, contracts, customer support requests, payments, and financing details if applicable.
Internet activity. Pages you view, time spent on our site, your device type, browser, referral source, clicks, and interactions.
Geolocation. Your city and region based on your IP address.
User content. Reviews, messages, uploaded images or videos, and any information you provide during inspections or support conversations.
Technical data. Cookie data, analytics logs, performance logs, and error reports that help us diagnose and improve site functionality.
How We Collect Your Information
We collect information:
• When you schedule a free inspection, request an estimate, fill out forms, or contact us
• When you communicate with us by phone, email, SMS, or social media
• Through cookies and analytics tools such as Google Analytics and Google Ads
• From marketing partners or lead services when you ask to receive information about waterproofing or foundation repair
• When you approve work orders, upload photos, or interact with our service teams
Why We Use Your Information
We use your information to:
• Schedule inspections and deliver waterproofing, foundation repair, crawl space encapsulation, and related services
• Calculate estimates and send invoices or receipts
• Provide customer support and respond to questions
• Personalize your experience and recommend relevant services
• Improve our website design, marketing, and service operations
• Maintain safety and prevent fraud
• Meet warranty, tax, insurance, and legal documentation requirements
Sharing Your Information
We do not sell your personal data. We may share limited information with:
Service providers. Companies that help with website hosting, scheduling tools, payment processors, email services, review platforms, analytics, and customer support systems.
Operational partners. Field teams, subcontractors, suppliers, and logistics partners who assist with inspections, installations, or deliveries.
Legal compliance. When required by law or when needed to protect safety or enforce our policies.
Business transfers. If we enter a merger, acquisition, or asset transfer, your data may be shared as part of the process.
Data Retention
We keep your information as long as needed to complete inspections, fulfill service contracts, support warranty claims, manage tax records, and meet legal obligations. When no longer required, we delete or de-identify your data.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Although we work hard to protect your data, no online system is completely secure.
Your Privacy Rights
If you are a resident of a state with specific privacy rights, you may request to:
• Access and receive a copy of your personal data
• Request corrections
• Request deletion where permitted
• Opt out of targeted advertising or certain profiling tools
• Request data portability
You may submit a request at je*******************@***il.com or through our privacy request form. We verify your identity before processing requests. If your request is denied, you can reply with “Appeal.” You may also contact your state Attorney General for further assistance.
Cookies and Tracking
We use cookies to improve your browsing experience, analyze site traffic, and help personalize service recommendations. You can manage your cookie preferences through your browser settings. You can also opt out of Google Analytics using their browser add-on.
Children
Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13.
Do Not Track
Our website does not respond to “Do Not Track” signals because tracking technologies vary by browser.
Changes to This Policy
We may update this privacy policy from time to time. The “Effective Date” will show when the most recent version was posted.
Contact Us
Questions or privacy requests?
Email je*******************@***il.com or call (856) 417-1227.