Our Process
We understand the frustration that comes with basement flooding – the ruined Christmas decorations, precious keepsakes damaged, and the endless battle with water using a wet vacuum and buckets. It’s time to take back control of your wet basement. Here’s our step-by-step process to restore your peace of mind:
1. Get in Touch (Phone Call)
The journey begins with a simple phone call to our team. Reach out to us, share your problems, and let us know how we can help you. We’re here to listen, understand your needs, and provide guidance.
2. Phone Consultation (Photos)
We’ll conduct a phone consultation where you can share photos of the affected area. This allows us to get a preliminary understanding of your situation and helps us provide initial recommendations.
3. On-Site Assessment (Fee $250)
For a thorough evaluation, we’ll schedule an on-site assessment. A fee of $250 covers this assessment, which includes a detailed inspection of your basement or affected area. This step is essential to identify the root causes of the problem.
4. Contract and Down Payment
Once the assessment is complete, we’ll provide you with a detailed contract outlining the proposed solutions and associated costs. Upon your approval, a down payment is required to initiate the project.
5. Pre-Job Walk Through and Home Protection
Before we start the work, we’ll conduct a pre-job walk-through with you to ensure we’re aligned on the project scope and any specific concerns you may have. We take precautions to protect your home and belongings during the work process.
6. Construction Phase
Our team swings into action, implementing the agreed-upon solutions to address your basement or water-related issues. Throughout this phase, we maintain open communication to keep you informed of progress.
7. Post-Job Walk Through
Once the construction is complete, we’ll conduct a post-job walk-through with you to showcase the results and ensure your satisfaction. We want you to see the positive transformation of your space.
8. Warranty and Final Payment
Rest assured, our work is backed by a warranty. We provide you with the necessary warranty documentation and ensure you have all the information you need. Only when you’re satisfied with the results will the final payment be due.
9. Follow-Ups Scheduled
To ensure your continued satisfaction, we schedule follow-up appointments as needed. Our team is committed to maintaining the effectiveness of our solutions and addressing any concerns that may arise in the future.
At every step of the process, our focus is on delivering quality, transparency, and exceptional customer service. We’re dedicated to helping you regain control of your space, eliminate the frustrations of a wet basement, and restore your peace of mind. Ready to start your journey to a dry, secure space? Contact us today to get the conversation started.
Get a Free Quote
Contact us today to get a quote on your project or learn more about our company. We look forward to speaking with you.
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Working Hours
- Mon - Sun: Open 24h
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